Refund Policy
At PAO Cosmetics, we are committed to ensuring your smart beauty experience is seamless. While we hope you love every product, we understand that sometimes a return is necessary. This policy outlines the process and eligibility for returns and refunds.
1. RETURN TIMELINE
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
2. ELIGIBILITY FOR RETURNS
To be eligible for a return, your item must meet the following criteria:
It must be in the same condition that you received it.
It must be unworn or unused.
It must include all original tags.It must be in its original packaging.
You must provide the receipt or proof of purchase.
3. HOW TO INITIATE A RETURN
To start a return, please contact us at returns@paocosmetics.com.
Return Authorization: If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package.
Unauthorized Returns: Items sent back to us without first requesting a return will not be accepted.
Shipping Address: Please note that authorized returns will need to be sent to the following address: 3592 Abdullah In Ibrahim In Saif, 13248, Riyadh, Saudi Arabia
4. DAMAGES AND ISSUES
Please inspect your order immediately upon reception. Contact us right away if:
The item is defective.
The item is damaged.
You received the wrong item.
We will evaluate the issue immediately to make it right.
5. EXCEPTIONS & NON-RETURNABLE ITEMS
Certain types of items cannot be returned due to hygiene and safety standards. These include:
Personal Care Goods: Such as beauty products (lipsticks, powders, opened refills).
Perishable Goods: Such as food, flowers, or plants.
Custom Products: Such as special orders or personalized items (e.g., engraved Smart Palettes).
Hazardous Materials: We do not accept returns for flammable liquids or gases.
Sale Items: We cannot accept returns on sale items or gift cards.
Please get in touch if you have questions or concerns about your specific item.
6. EXCHANGES
The fastest way to ensure you get what you want is to:
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Return the item you have.
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Once the return is accepted, make a separate purchase for the new item.
7. EUROPEAN UNION 14-DAY COOLING OFF PERIOD
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.
As with standard returns, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
8. REFUNDS
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not.
Approval: If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Processing Time: Please remember it can take some time for your bank or credit card company to process and post the refund.
Delays: If more than 15 business days have passed since we’ve approved your return, please contact us.
9. CONTACT US
If you have any questions or concerns about this Return Policy, please contact:
PAO Cosmetics Customer Support Email: returns@paocosmetics.com
Address: 3592 Abdullah In Ibrahim In Saif, 13248, Riyadh, Saudi Arabia]
