Consumer Health Privacy Policy
At PAO Cosmetics, we respect and value the privacy of our customers, especially when it comes to personal health and beauty-related information. This Consumer Health Privacy Policy explains how we collect, use, and protect any health-related data that may be collected through our smart refillable cosmetic products, companion apps, and website.
1. Scope of Policy
This policy applies to all users of PAO Cosmetics’ products and services, including our smart palette, refillables, LED devices, mobile applications, and online platforms that may collect data related to your beauty routines or personal preferences.
2. Information We May Collect
We may collect the following types of consumer health-related information:
Skin tone and shade preferences (via virtual try-ons or quizzes)
Makeup usage habits (from Smart Palette or Companion App)
Product refill status and expiration alerts
Subscription preferences (e.g., monthly skin/hair replenishment)
Feedback on product performance (for improving efficacy)
AR/AI-based skin analysis data (with your consent)
Allergy or skin sensitivity data (only if provided voluntarily)
We do not collect any clinical medical data or diagnosis-level health information.
3. How We Use Your Information
We use this data to:
Personalize product recommendations
Provide intelligent refill reminders
Improve product design and formulation
Power your Makeup AI Assistant in the Companion App
Customize user experience across regions (e.g., based on climate or cultural preferences)
Support customer service and troubleshooting
Ensure your product experience is safe, efficient, and enjoyable
4. Consent and Control
You control your data:
Consent First: We ask for your consent before collecting any optional or sensitive data.
Opt-out Anytime: You can modify your privacy settings or delete data within the app.
Limited Storage: We only store your information for as long as necessary to provide our services.
5. Data Sharing
We do not sell your personal or health-related data. We may share anonymized or aggregated insights (e.g., product usage trends) with:
Internal R&D teams
Approved data processors (e.g., analytics or subscription platforms)
Health professionals or dermatologists (only if you opt in for skin consultation services)
All third-party partners are contractually obligated to maintain confidentiality and comply with relevant data protection regulations.
6. Data Protection Measures
We use advanced security measures to protect your data:
Encrypted storage and transmission
Secure device pairing (for Smart Palette and LED Devices)
Routine audits of our data processing systems
GDPR, CCPA, and local compliance across operating regions
7. Children’s Privacy
Our services are intended for users aged 16 and above. We do not knowingly collect data from individuals under 16 years old without verifiable parental consent.
8. Your Rights
Depending on your region (EU, US, UAE, etc.), you may have the right to:
Access your data
Correct or update data
Request deletion of your data
Object to data processing
File a complaint with your local privacy authority
To exercise these rights, contact: privacy@paocosmetics.com
9. Updates to This Policy
We may update this policy to reflect changes in our products, technology, or legal obligations. We will notify users of significant changes via email or app notifications.
10. Contact Us
If you have any questions or concerns about this Consumer Health Privacy Policy, please contact:
PAO Cosmetics – Data Privacy Officer
Email: privacy@paocosmetics.com
3592 Abdullah In Ibrahim In Saif, 13248, Riyadh, Saudi Arabia
